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As a B2B bulk supplier, our refund and return terms are designed for wholesale transactions and differ from typical retail policies.
If products arrive damaged or defective, notify us within [48–72 hours] of delivery with photos and your order number. We will arrange a replacement or credit note after verification.
If a batch does not meet the agreed specifications, we will investigate and offer a replacement, credit, or refund as appropriate, in line with our quality assurance process.
Bulk orders may be cancelled before dispatch, subject to any advance payment already processed. Orders already shipped cannot be cancelled but may be handled under the damaged/defective terms above.
Custom white-label/private-label packaging and made-to-order batches are non-returnable once production has started, except in cases of manufacturing defect.
Approved refunds are processed within [7–10 business days] to the original payment method or as a credit note against future orders.
Email business@pharmametaverse.com or WhatsApp +91 99999 99999 with your order number and details.
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